iQor • 4th June 2024

iQor Cash Application Specialists Eliminate $30 Million Payment Backlog for Global Communication Provider | iQor

For the past 25 years, iQor has partnered with a leading global provider of communication systems, services, and applications. Our long-standing collaboration with the telecom provider and others in the sector allows us to offer in-depth back office support for their high-volume business-to-business (B2B) operations. 
iQor supports telecommunications businesses with integrated full revenue cycle management, ensuring comprehensive order to cash (O2C) service. Clients trust our specialized experti...

iQor • 9th April 2024

Credit Card Issuer Transforms Customer Care With iQor's IVR-to-Chat Options That Meet Customers in Their Preferred Channel | iQor

For nearly 20 years, a leading U.S.-based credit card issuer with a customer base exceeding 15 million has partnered with iQor for business process outsourcing services in customer care and revenue recovery.   
This enduring collaboration reflects the client’s trust in iQor’s agility, innovative custom solutions, and accessible leadership that contribute to an ease of doing business. For decades, iQor has built a reputation for providing proactive and responsive BPO solutions and thought leaders...

iQor • 2nd June 2023

How Machine Learning Can Help You Reduce Frontline Employee Attrition

How Machine Learning Can Help You Reduce Employee Turnover is a free webinar available on demand, presented by iQor’s Vice President of Operations Terri Robertson, Senior Vice President of IT Joe Przybylowski, and Data Scientist Andrew Reilly. Here’s an overview of what they discussed.

Why Retention Strategies Are Critical to Your Business Success

Employee attrition is a more pressing concern for organizations than ever, as evidenced by cultural dialogue like “The Great Resignation” and “quiet

iQor • 1st June 2023

Ep. 76: Empowering Women in the Contact Center Industry: The Story of CCWomen

This week, we welcome Sandy Ko to the Digitally Irresistible podcast. Sandy is the founder and principal of CCWomen, a networking and advocacy community for women in the contact center industry.

After joining the contact center industry, Sandy recognized a need for women to find networking, mentorship, and leadership connections among other professional women with similar experiences. In 2018, Sandy founded CCWomen within her customer contact parent company, Customer Management Practice (CMP),

Mind's Eye • 12th July 2016

Fighting the past for a more active future

Fighting the past for a more active future

Runners sweating on the treadmills, weight lifters pumping iron, a general aura of sweat and activity: these are a usual part of the workout scene at Foster Recreation Center. But as assistant professor of kinesiology Dr. Amanda Perkins scanned the room during her workout, she noticed something else – she was the only African American woman in the room.

To Perkins, this wasn’t a surprise. She has spent much of her career analyzing underrepresented pop

Bear Bulletin • 20th May 2016

Bears who broke barriers

It just takes one person: To create change that lasts. To knock down obstacles for future generations. To ensure opportunities are extended to everyone.

Why he is a barrier breaker: After graduating from MSU, Don Shook spent two years in the U.S. Army during the Korean conflict. He then taught in two U.S. high schools. He went on to leadership roles in education, and became an advocate for community colleges throughout Missouri as the state expanded its higher education network. He helped start

15th January 2023

Diggers | 100Words

In summertime we look for things buried in the clay. Our parents call us, but we lose their voices by digging deeper. We find arrowheads and campfire rings. Deeper, and we find Pleistocene glaciers, and past that, terrible feathered monsters. Deeper, and the town is an ocean floor. We drown as we dig until the earth is molten. We dig and burn until it crumbles to dust. We dig as the universe sucks its breath in to a single everything, and as that also fades, we dig still, like a stone into God’s

Bear Bulletin • 21st January 2016

Athletic trainer spent entire career with Houston Astros

For 37 years and more than 6,000 games, Rex Jones has been a familiar figure on the sidelines of Houston Astros baseball games and training sessions.

Though the fans in the stands may not know it, to the players on the field, he’s an integral part of the game. He’s the athletic trainer who makes sure they can play America’s pastime at peak physical performance and helps rehabilitate them when injuries happen.

“It has been awesome working at the major-league level. On a day-to-day basis, I get

Bear Bulletin • 20th September 2016

Presidential appointee helps regulate U.S. Postal Service

Tony Hammond, ’78, speaks in the Postal Regulatory Commission’s Hearing Room. Hammond is one of four members of the leadership team for this federal commission. He was appointed to this role by two different presidents. Photo from the Postal Regulatory Commission

It’s advantageous, then, that since the 1980s he has been able to have a career in politics and government in Washington, D.C.

He currently serves as one of four members of the leadership team for the Postal Regulatory Commission.

He

BearWorks • 15th January 2023

An Idol of the Old Errors

This work is a collection of short stories exploring the religious, social, psychological, and relational consequences of territory and isolation. Though not necessarily within the same world, they are set in modern times and exemplify similar commentaries on religious structures in rural, Midwestern America.

everythingkitchens.com • 15th January 2023

Golden Rabbit Enamelware 3-Piece Children's Dinnerware Set | Jeremy Fisher

Whether you grew up listening to the nightly chirping of crickets or are more familiar with the hustle and bustle of city life, there is something universally nostalgic about the rustic stories of beloved children's author and illustrator Beatrix Potter. Now, you can bring this sense of nostalgia into your home with Golden Rabbit's 3-Piece Children's Jeremy Fisher Dinnerware Set. These pieces are decorated with illustrations pulled straight from the pages of Beatrix Potter's 1906 children's book